FAQs

FAQs

Question / Answer

Returns/Exchange

Either via email contact@sovereignsalmon.co.nz or Freephone 0800 222 811. We are open Monday to Friday from 8am-5pm.

Our address is 165 Hororata Road, RD2,Darfield, New Zealand. For map directions follow this link - Google Maps

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General Questions

New Zealand wide.

In a chilltainer and ice pack via our proven overnight courier service so that you will receive it in a perfectly chilled state.

We will notify you via email when your order is dispatched and the next day intended delivery date. If you have not received your order by 2pm on the following day please phone us on 0800 222 811 so we can help you with the tracking process. Our office hours are 8.00am to 5pm daily.

Shipping

We dispatch orders Monday – Thursday. Please place orders by 12 noon for next day delivery (Tuesday_ Friday). Because we are based in Hororata ( a small rural township in Canterbury) we need to get our truck on the road so you can receive your order the next day.

Freight is FREE New Zealand wide.

If you have any specific delivery instructions, please place these in the comments text area of the shopping cart form. Any other queries feel free to contact as on contact@sovereignsalmon.co.nz

Privacy Policy

Hororata Foods Ltd has policies put in place to protect customers during information gathering practices.

We do not sell or rent your personal information to third parties. Only if your prior permission has been obtained (which we would usually do at the time of collection), we may share the information with specified third parties.